Terms and Conditions

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General Terms and Conditions

The following Terms and Conditions apply to the use of this Web site and all transactions conducted through the site.

Return Policy

If products arrived at your door damaged, expired, or if the wrong products are shipped to you, you can request either a refund, exchange, or store credit, prodivded that it is a returnable product. Please notify us any claims for damages or packing errors by either phone or email, within THREE (3) days of receiving your order. Freight charges cannot be refunded or credited except when we sent you an incorrect item. Please contact us and obtain a Return Number before sending a product back to us. Returns can only be accepted if accompanied by a valid Return Number. For your health and safety, personal Care products such as shampoos, lotions, soaps, and toothpaste are non-returnable unless they are in original sealed packaging,  defective or arrived i-0n damaged condition. Please choose these products carefully before purchasing. All returned products are inspected and if a dishonest claim has been made we reserve the right to decline such a claim.

Subscription Services

By ordering subscription services such as fruit and vegetable boxes and choosing a regular service option (weekly or fortnightly), you agree to have your credit card charged for the subscribed service at the week of your scheduled delivery. If you wish to change, suspend, or cancel your subscription order you must notify us by email or by phone at least five (5) working days prior to the change taking effect. Seven Fields reserves the right to cancel or withhold the delivery of your subscribed goods should payment for the service is delayed or if your credit card is declined.


All cancellations of orders (including subscription orders) must be sent by email or by phone. Cancellations must be received at least 7 days prior to your regular delivery day for subscription orders. Orders which have been despatched cannot be cancelled. After we have received your cancellation we will contact you by email and/or by phone to confirm your cancellation.  PLEASE NOTE THAT YOUR SUBSCRIPTION MAY NOT BE CANCELLED IF YOU DID NOT RECEIVE CONFIRMATION.


Seven Fields provides automated shipping charge calculation when you place your orders online. It is the customer's responsibility to select the correct shipping option at the "Select Shipping Method" stage of the checkout process. In the event an incorrect shipping option is selected we will notify you by email with the correct shipping charge. Shipping option selection is considered incorrect if: 1) The shipping option selected does not match your specified delivery address. (for example: incorrect geographical area is selected or rural delivery option is not selected when your delivery address is an RD) Or, 2) The shipping option selected is for specific conditions (such as for orders over a certain dollar amount) which your order does not meet.


It is the customer's responsibility to provide a safe place to leave the goods if no one is home to receive delivery. Seven Fields recommends customers to enter an alternate delivery address or provide detailed instructions on where to leave your order should you be away. Seven Fields shall not be liable for any loss or damage resulting from inadequate safey of the delivery address provided that the customer provided us with no instruction, inaccurate, or incorrect instruction on where to leave the goods.


Notices from You to Seven Fields shall be made either by phone or e-mail (confirmation from us is required) sent to the address we provide on our Web site, or by post.


All content appearing on this Web site is the property of Seven Fields Limited, Copyright © 2005. All rights reserved. As a user, you are authorised only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright ®2005 Seven Fields. All rights reserved.


All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Seven Fields. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Seven Fields or any third party, except as expressly granted herein.

Use of Site

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Seven Fields and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Seven Fields believes that customer conduct violates applicable law or is harmful to the interests of Seven Fields and its subsidiaries.

Privacy Policy

Seven Fields' use of personal information that you may submit to Seven Fields through this Web site is governed by the Seven Fields Privacy Policy. Seven Fields only uses information about you which you provided us in order to fulfill and process your orders and to perform any after-sale customer services such as returns and refunds. Seven Fields does not disclose your information to any third party except when we need to secure overdue payments (in which case we only disclose the necessary information to credit agents) or when required by law.

Consumer Agreement

Seven Fields will not charge your credit card until the day we dispatch your order. Freight charges given automatically by this website may be inaccurate for some items that are either bulky or require special packaging. Seven Fields will contact you if actual freight to your area is higher than the price quoated by the website and obtain your authorisation before processing your order. By providing your credit card details through this website, you agree for Seven Fields to charge your credit card for your orders.

Shipping/Freight & Delivery

At this time, Seven Fields ships merchandise only to locations within New Zealand and not to international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

Perishable products can only be shipped within South Island. Certain highly perishable items such as milk can only be shipped to addresses in Christchurch. While we endeavour to provide you with an accurate freight cost by automated online system, occasionally freight cost may not be accurately quoted by the automated system. We will contact you with actual freight cost if it is higher than the quotation generated by the system. We recommend that you choose standard (non-economy) freight options if you live outside of the Christchurch City area for your orders containing perisahble items such as fresh produce. Claims for damages due to excess transit time causing damage to perishable items will be assessed on a case-by-case basis.

Sales Tax

Seven Fields charges GST for merchandise ordered on this Web site based on the applicable GST tax rate. All prices on this website are GST-inclusive.


The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Seven Fields makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, or may not meet your needs and requirements. Seven Fields SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Seven Fields BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Seven Fields. The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Seven Fields is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon. The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Seven Fields. The inclusion of material on this server does not imply any endorsement by Seven Fields , which makes no warranty of any kind with respect to the subject matter of the server materials advertised. A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorised additions, deletions, and alterations could be made by third parties to the server materials. Although Seven Fields tries to ensure the integrity and the accuracy of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct. Any part of this section is void if prohibited by New Zealand law.

Acceptable Use of This Site

This web site is provided to the general public for online shopping and informational purposes only. Any conduct which falls outside the purpose of the web site will not be considered acceptable. Seven Fields reserves the right to terminate registered user accounts, block users, and to initiate actions which are necessary to protect the interests of Seven Fields and the normal functioning of this web site.